How long are your tech support hold times? It’s practically assumed that when you call someone for help, you’ll suffer through a complicated phone tree and then listen to hold music for half an hour or longer. At VTech Dealer TI, we pride ourselves on our customer service, which means being there when you need us — without the wait.

We don’t need to tell you that running an auto dealership isn’t easy. Those rows of cars, trucks, and SUVs aren’t going to sell themselves, and sales can be tricky when there are economic factors going on beyond your control. On top of that, you’ve got competitors right on your heels looking for any and all advantages to swipe your customers and land the deal. With all those factors, it’s critically important that your tech systems are functional and devices can support them. 

Is your dealership IT administrator currently expected to handle daily computer issues as well as maintain your servers and network? Many dealerships adopted this archaic method of infrastructure management long before pen and paper became obsolete. However, as the digital age has surged, you just might be setting your dealership up for some serious IT downtime that will negatively impact your bottom line. Did you know that a small dealership with less than 20 networked computers still experiences an upward of 50 IT issues each month? 

It’s not too late to change tactics with a dedicated IT help desk and remote support. 

The solution is easy, you contact the professionals at VTech Dealer IT. Whether you need the first line of defense to answer calls and resolve issues remotely or an entire team of professionals to manage your infrastructure onsite, VTech has your dealership covered. We’re ready to help 24 hours a day, seven days a week. With more than 35 years of both auto dealership and IT industry experience, our team can handle everything from remote support of your PCs, network connections and equipment, to phone systems and mobile devices. We also have a team of IT professionals that can be onsite on a part-time or full-time basis and provide executive-level IT support at your dealership.

VTech is more than just an IT company. We exclusively provide support to the automotive industry, and our staff speaks your language. With experience in the different programs and services that our dealership clients are using to sell, service, and finance vehicles, we can handle the details and free you up to do what you do best. At Vtech Dealer IT, our background provides us with an understanding of dealership operations and dealer management systems including Reynolds and Reynolds, CDK, Dealertrack, and more. If you’re ready to improve productivity and ditch the frustration of current practice, connect with us. For more details about our dealership helpdesk services, contact us online or by phone today.